These terms explain how booking, deposits and payments work at Rowborough Lighting, so there are no surprises on either side. If anything here isn't clear, call us on 07356 053407 and we'll talk it through.
Quotes are free and carry no obligation. We measure your roofline, design the installation and give you a fixed price before anything is booked. A quote is valid for 30 days. If the property differs materially from what we measured, for example additional rooflines, restricted access, or a much larger design than quoted, we'll tell you before any work starts and agree a revised price with you first. We will never change the price without your agreement.
A £100 deposit reserves your installation slot for the season. This deposit is fully refundable at any time before your installation date. If you change your mind, simply let us know and we'll return it in full, no questions asked, normally within five working days.
The £100 is not an additional charge. It comes off your final balance.
Once you've accepted your quote and we've agreed an installation date, we ask for a deposit of 50% of the total price, less the £100 you've already paid. This is what allows us to order the lighting for your property, which is cut and made up specifically for your roofline.
The 50% deposit is refundable up to 14 days after you pay it. After that point we've ordered and prepared your materials, so it is non-refundable, though if you cancel and we haven't yet ordered, we'll always refund what we reasonably can. If we can't complete your installation for any reason of our own, you get a full refund of everything paid, including the 50%.
The remaining balance is due on completion of your installation. We'll send you a payment link or bank details on the day.
Your price covers design, all lighting and materials, installation, maintenance for the whole season, removal in January, and storage of your lighting until the following year. There are no extra charges for callouts, faults, or takedown.
If any part of your installation stops working during the season, tell us and we'll fix it free of charge, normally within 48 hours. This is included in your price.
The lighting we install is commercial-grade equipment owned by Rowborough Lighting. You are paying for the design, installation, maintenance, removal and storage service, not buying the lights. We remove and retain the lighting each January. This is how we're able to guarantee the finish and repair faults free of charge.
We'll agree an installation date with you in advance. We need safe access to the property and to a standard outdoor power socket. Severe weather occasionally makes work at height unsafe. If that happens we'll contact you and rearrange for the earliest possible alternative date at no cost to you.
Removal takes place in January. We'll be in touch to arrange a convenient date. Removal is included in your original price. There is nothing further to pay.
When someone you've referred has their installation completed and paid for, we'll credit £100 against your following season's installation, up to £200 per year. It's up to you to let us know you've referred someone. Credit applies to your next season's booking only, isn't transferable, and can't be exchanged for cash.
In the unlikely event that we cannot carry out your installation, we will refund everything you have paid in full, including any non-refundable element.
Because you're booking at a distance, you have a statutory right to cancel within 14 days of entering the contract under the Consumer Contracts Regulations 2013. Where you've asked us to begin preparing your order within that period, including ordering materials made up specifically for your property, we may retain reasonable costs already incurred. Nothing in these terms affects your statutory rights.
Commercial installations are quoted individually and are normally invoiced on agreed terms rather than requiring a deposit. Terms are confirmed in writing before work begins.
Rowborough Lighting
hello@rowboroughlighting.co.uk
07356 053407